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Spouse or Partner Caregiver Forum
Surprise Fees for Directory Assistance
When this month’s cell phone bill arrived I was taken aback by an added $20 cost. Appears my L.O. was attempting to reach an acquaintance and was repeatedly prompted by a message to call 411 (directory assistance). I learned it is not possible to block an outgoing number on an iPhone and was feeling dismayed that this would be a reoccurring happenstance moving forward as he’s attached to his phone. Then dear daughter discovered that 411 offers exceptions for special need individuals, including those with memory loss. There is a form to complete and a doctor’s statement of need to include. Download form: https://www.att.com/ecms/dam/att/consumer/help/pdf/411-exemption-form.pdf