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"Connections" Problems Again - Any Way To Fix?
Posted: Tuesday, March 18, 2014 9:57 PM
Joined: 9/25/2013
Posts: 116

Is anyone still having problems with certain members not showing up in their inbox connections where you can message them? I can't contact a member because she isn't showing up there. Is there a way to fix this? Thanks!
Posted: Tuesday, March 18, 2014 10:42 PM
Joined: 12/6/2011
Posts: 3325

Try calling the 800# to see if a care consultant can answer your question or research the problem to come up with a solution.
Posted: Wednesday, March 19, 2014 10:52 AM
Joined: 12/7/2011
Posts: 155

Hello Anne Shirley and other ALZConnected Members,


Thank you for bringing this problem to our attention. We are aware there have been recent complications with the Private Messaging System and your Connections. This is an issue we have been working steadily to correct and it has become a more complicated process than originally expected.   

During our time in working on this, we have learned a few things that will be helpful during this time. First, please know that once you have connected with another member, it takes anywhere from 30-60 minutes for this person to appear in your list of connections in the Private Messaging feature or in your list of Connections. After this time period, you should be able to send them a message or even see them in your Connections area. 

Again, please know this is a temporary fix but it is something that will help when trying to connect with others. We are still working to create a better solution and hope to have more information shortly.Thank you again for your keeping us aware of problems that arise and your continued support of ALZConnected. If you have any further questions or issues, please email with any details you can provide.     




The ALZConnected Moderator 

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